Return & Refund Policy
Cosmic Mumā is committed to providing you with high-quality cacao products. However, in the unlikely event that you are not satisfied with your purchase, we offer a return and refund policy. See below for more information.
Returns
If you wish to return your cacao paste, please contact us within 7 days of receiving your order. We will provide you with instructions on how to return your product in its original packaging. Once we receive your returned item, we will inspect it to ensure that it has been returned in its original state. If the item is in good condition, we will process your refund within 3-5 business days. Any shipping costs incurred for returning the product will be the responsibility of the customer, and we recommend that you use a traceable shipping service to return your product.
Refunds
If you are not satisfied with your purchase, we offer a full refund on the cost of the product. Shipping costs are not refundable. Refunds will be issued to the original payment method used for the purchase. Please note that our cacao paste is a perishable item, and we are unable to accept returns on opened or partially-used products. If you have any questions about our return and refund policy, please don't hesitate to contact us.
Thank you for choosing Cosmic Mumā. We appreciate your business and look forward to serving you in the future.